Policies & Client Guidelines
At Top Dog Mobile Grooming, we believe in transparency, professionalism, and providing every pet with a safe and positive grooming experience. To keep things clear and fair for everyone, please take a moment to review our policies before booking.
Appointment & Scheduling
Appointments may be booked by phone, text, or online. Appointment reminders will be sent before your scheduled service. Please allow a 30-60 minute arrival window, as travel times and the needs of the pet ahead of you can affect scheduling.
Cancellations and Rescheduling
A 24-hour notice is required for all cancellations and reschedules. Same-day cancellations or no-shows may result in a cancellation fee up to the full service cost. A non-refundable deposit will be required for future bookings. Multiple missed appointments may require prepayment.
Pricing and Payments
Payment is due at the time of service. We accept cash, card, and digital payments. Grooming rates are based on breed, size, coat condition, and style. Additional fees may apply for fleas & ticks, heavy matting/de-matting, and special handling (for pets requiring extra time due to behavior or temperament). If a pet is deemed too aggressive to groom upon arrival, a minimum $50 trip fee will apply.
Pet Health and Safety
Pets must be current on rabies vaccination; proof of certificate may be required. We can’t accept pets for grooming that have contagious illnesses or open wounds. If a pet becomes overly stressed or aggressive, grooming may be paused or stopped for safety. Senior and special-needs pets are always handled with extra care, though adjustments to grooming may be necessary for their comfort. In the event of an emergency, in your absence, you authorize us to contact the nearest veterinarian and authorize the vet to treat your pet as necessary at your expense.
Grooming Expectations
Severe matting may require a short clip to ensure your pet’s comfort and skin health. Grooming outcomes depend on coat condition, temperament, and grooming history. Although rare, minor irritations like clipper marks, redness, or stress reactions can occasionally occur. We encourage you to discuss any past reactions your pet has experienced and any concerns you may have.
Client Responsibilities
Please walk your dog prior to the appointment. A safe, legal, and accessible parking area is required for our mobile salon. Be sure to inform us of any health issues, behavioral concerns, or allergies prior to your appointment, so we can take the best approach for your pet’s comfort and safety.
Weather and Travel
Extreme weather conditions may require rescheduling. Traffic or unexpected events may cause arrival delays — we will notify you promptly. Service is available within a 30-mile radius of our address. We also offer an extended coverage area, up to an additional 20 miles, at a rate of $2 per mile ($1 per mile, round trip). We currently don’t service areas greater than 50 miles from our address.
Liability and Consent
While every precaution is taken, Top Dog Mobile Grooming LLC is not liable for pre-existing conditions, skin/coat sensitivities, or grooming-related reactions beyond our control. By booking, you acknowledge consent for grooming services and acceptance of these policies. Photos or videos of pets may be used for marketing or educational purposes unless you request otherwise.
Satisfaction Guarantee
If you are not satisfied with your pet’s grooming, please contact us within 24 hours. While refunds are not guaranteed, adjustments or re-dos may be offered at our discretion.
Privacy Policy
Last Updated: September 1st, 2025
This Privacy Policy describes how Top Dog Mobile Grooming (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website TopDogGmg.com (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information from and about users of our Site
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a) Information You Provide Directly:
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Contact Information: When you fill out a contact form, subscribe to our newsletter, or create an account, we may collect your name, email address, phone number, and any other information you choose to provide.
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Communications: Records of your correspondence with us if you contact us.
b) Information Collected Automatically:
When you visit the Site, we may automatically collect certain information about your device and usage through cookies and similar technologies.
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Device Information: Such as your IP address, browser type, operating system, and device identifiers.
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Usage Information: Details of your visit, including the pages you view, the links you click, the date and time of your visit, and the referring website address.
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Location Information: General geographic location derived from your IP address.
c) Information from Third Parties:
We may receive information about you from other sources, such as social media platforms if you interact with us through those services.
How We Use Your Information
We use the information we collect for the following purposes:
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To operate, maintain, and improve our Site.
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To respond to your comments, questions, and requests.
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To send you administrative information, such as updates to our policies.
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To send you marketing and promotional communications (where you have given your consent).
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To analyze how users interact with our Site to enhance user experience.
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To detect, prevent, and address technical issues and security vulnerabilities.
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For any other purpose with your consent.
Legal Basis for Processing (GDPR Compliance)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:
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Your consent (e.g., for marketing emails).
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The performance of a contract with you (e.g., providing services you request).
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Our legitimate interests (e.g., website analytics and security), which are not overridden by your rights.
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Compliance with legal obligations.
How We Share Your Information
We may share your information in the following situations:
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Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services). These providers are only permitted to use your information to provide these services.
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Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
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- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track activity on our Site and store certain information.
Types of Cookies We Use
- Necessary Cookies: Essential for the Site to function properly.
- Analytics/Performance Cookies: Help us understand how visitors interact with the Site.
- Functionality Cookies: Allow the Site to remember choices you make.
- Targeting Cookies: Used to track visitors across websites to display relevant advertising.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
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Access: The right to request copies of your personal data.
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Rectification: The right to request that we correct any information you believe is inaccurate.
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Erasure (“Right to be Forgotten”): The right to request that we erase your personal data.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
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- Restrict Processing: The right to request that we restrict the processing of your personal data.
- Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you.
- Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your information
Data Retention
We will retain your personal information only for as long as is necessary.
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For the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our policies.
Children's Privacy
Our Site is not intended for use by children under the age of 13 (or 16 in the EEA).
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We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
Data Storage
We use administrative, technical, and physical security measures to help protect your personal information.
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However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Changes to Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.